Eucalyptus Benefits Overview

Own healthcare product problem areas end to end, from research and definition through UX writing, design, testing, experimentation, measurement, and iteration. Drive activation, conversion, retention, and adherence while creating accessible, trustworthy experiences for a regulated market. Collaborate with product, engineering, and clinical teams, contribute to design systems, use AI-assisted development workflows, influence direction, provide critique, and mentor junior designers.

Own the global Zendesk platform across brands and markets, including routing, automations, integrations, testing, monitoring, reporting, troubleshooting, and safe change management. Launch Zendesk for new markets, maintain workflows and dashboards, manage vendor relationships, and support AI-driven automation. The role requires close collaboration with patient operations, engineering, automation teams, and international stakeholders while delivering platform requests within agreed SLAs.

Build and maintain scalable full-stack healthcare products across frontend and backend systems. Lead projects through discovery, design, architecture, implementation, deployment, and monitoring. Collaborate with product and care teams, contribute to technical scoping, modernize legacy systems, develop microservices, and improve developer tooling using React, TypeScript, Node.js, Go, GraphQL, PostgreSQL, and GCP Kubernetes.