Teams at Ethan Allen

Leads the creative strategy, production, editing, and distribution of video content across broadcast, digital, social, web, retail, internal communications, and live events. Oversees budgets, schedules, vendors, production technology, digital asset management, livestreams, audiovisual systems, post-production workflows, and brand standards. Partners with marketing, communications, leadership, and cross-functional teams while mentoring production staff and contractors.

Designs and delivers advanced learning programs focused on selling, clienteling, leadership, digital engagement, and retail technology adoption. Partners with retail leaders and stakeholders to identify performance gaps, measure learning effectiveness, support change management, and improve associate performance and customer experience. Facilitates workshops, coordinates pilots, researches trends, collaborates with vendors, and provides guidance to team members.

Develops customer insights, dashboards, scorecards, reports, and analytical frameworks supporting marketing, retail, digital engagement, and executive decision-making. Validates Salesforce Data Cloud integrations, monitors data quality, investigates discrepancies, analyzes customer behavior and campaign performance, and translates complex data into actionable recommendations. Partners with IT and business stakeholders, defines reporting standards and KPIs, supports predictive analytics initiatives, and trains users on reporting tools.