Teams at Essex Property Trust

The Community Relations Representative serves as the main point of contact for residents, managing communication, supporting move-in/move-out processes, and enhancing resident satisfaction with strong customer service. They collaborate with community management and maintain compliance with laws and company policies while organizing resident events and addressing inquiries across the property portfolio.

Manage community accounting operations including posting payments, deposit and month-end accounting, collections and delinquency notices, resident communications, supporting legal proceedings for unpaid rent, maintaining data integrity, and collaborating with Accounting, Legal, and internal stakeholders.

Manage a team of community relations representatives to deliver excellent resident experiences. Oversee resident communications, move-in/move-out processes, event coordination, compliance with Fair Housing and OSHA, budgeting, staff performance, and special projects. Collaborate with community management to improve operations and ensure timely responses via CRM systems.