Teams at Essex Brownell

Owns the company’s B2B e-commerce channel, including platform strategy, re-platforming, integrations, product catalog quality, search, customer self-service features, online growth, vendor coordination, and KPI reporting. Partners with sales, marketing, IT, and customer service to improve the buying experience, increase online revenue, and support account-specific pricing, quotes, orders, and industrial product discovery.

Provides post-sale customer support by handling returns, credits, order issues, and discrepancies. Investigates and resolves customer concerns in collaboration with sales, operations, warehouse, and accounting teams. Maintains accurate records, tracks and escalates open issues, processes documentation, and contributes to process improvements and SOP updates while supporting a consistent customer experience.

Home-based outside sales role covering OEM accounts in Texas and Eastern Mexico. Manage and grow accounts, prospect new business, promote magnet wire and electrical motor products, coordinate resources and joint-selling, and perform frequent planned sales visits. Requires technical product knowledge, industrial distribution experience, bilingual communication, and significant overnight travel.