Teams at Essential Utilities

The Workforce Analyst forecasts contact demand and staffing needs, develops training and scheduling plans, manages real-time contact center performance, and analyzes service-level, abandonment, adherence, occupancy, and productivity metrics. The role maintains reporting and analytics, recommends staffing and overtime adjustments, identifies performance trends and gaps, and partners with contact center leadership, HR, training, and quality teams to improve workforce management and customer and employee experiences.

Manages capital improvement projects for water distribution and treatment infrastructure, including planning, permitting, bidding, contracting, budgeting, regulatory compliance, and construction coordination. Prepares system studies, capital improvement plans, reports, and acquisition due diligence. Maintains infrastructure records, maps, hydraulic models, and specifications while collaborating with consultants, contractors, officials, and regulatory agencies. The role includes field-site visits and professional development.

Maintains general ledgers, prepares journal entries and accruals, reconciles balance sheet accounts, supports financial close and reporting, analyzes budgets and variances, manages internal controls, prepares tax and governmental filings, and performs financial analysis for the Controller and state management.