Teams at EquiTrust Life Insurance Company

Lead EquiTrust's ERM program including team leadership, risk framework development, ORSA filings, risk appetite/tolerance setting, enterprise risk monitoring, executive and Board reporting, and cross-functional risk governance to inform strategic decision-making.

Lead strategy, roadmap, and continuous improvement of customer service technologies supporting policy administration. Translate business needs into product requirements, manage vendor evaluations and implementations, analyze performance and customer feedback, drive automation and self-service enhancements, support testing and change management, and lead a cross-functional team to improve operational efficiency and customer experience.

Lead a team delivering reporting, dashboards, and analytics for policy administration. Ensure data quality and governance, validate reporting, analyze trends, support audits/compliance, and provide actionable insights to improve operations, digital adoption, and customer experience while partnering across business and technology stakeholders.