Teams at EquiTrust Life Insurance Company

Analyze customer feedback and operational data to identify trends and root causes, monitor CX metrics (CSAT, CE, FCR), build dashboards and reports, support VoC initiatives, and partner with cross-functional teams to drive process improvements and enhance customer retention.

The Strategic Marketing Manager leads a team in developing and executing integrated marketing campaigns, ensuring alignment with business goals, market trends, and sales strategies, while overseeing performance measurements and cross-functional collaboration.

Support internal audit team by performing walkthroughs, control and substantive testing, documenting workpapers and findings, and assisting with regulatory and external audit requests. Collaborate with business partners to evaluate risks and controls, communicate status to stakeholders, and participate in continuous learning and departmental projects.