Teams at Equiniti

Answer inbound calls and emails from shareholders, helping them buy or sell shares and resolving basic queries within service standards. Escalate issues when appropriate, support team workloads, identify process improvements, follow regulatory and company procedures, maintain quality and security standards, and complete work within service-level agreements.

Implement, configure, and optimize New Relic observability solutions across applications, infrastructure, cloud services, and critical systems. Build dashboards, alerts, workflows, service-level monitoring, and IaC configurations using Terraform. Troubleshoot incidents, service requests, problems, and changes; analyze monitoring data; develop standards, documentation, and runbooks; and collaborate with technology teams to improve reliability and observability adoption.

Performs assigned clerical and administrative support duties, including account and data administration, standard enquiries, documentation, workload completion, process improvement, and compliance with company, regulatory, quality, security, and reporting requirements. Organizes work, meets deadlines, uses computer systems, communicates clearly, and follows established procedures under team guidance.