Teams at EQ Bank | Equitable Bank

Investigates suspected fraud and financial crime activity involving card accounts, evaluates threats, manages inbound fraud cases, documents evidence, escalates incidents, supports reporting and loss prevention, and provides client service. The role analyzes detection-system information, maintains case files, identifies trends, recommends process improvements, and ensures investigations follow procedures, service levels, and compliance standards.

Manage Technology Workplace Services operations and a team of ~10 technologists, overseeing end-user support, incident and major-incident management, ITIL4 process adoption, asset lifecycle and laptop refresh, SLAs/KPIs/reporting, endpoint security and compliance, service improvement, and support for company events and executive white-glove needs.

Supports the Bank’s operational risk framework by assessing risks and controls, conducting independent control testing, coordinating issue remediation, and monitoring corrective actions. Supports business continuity through impact assessments and continuity documentation. Prepares risk reporting and metrics, maintains risk inventories, advises business units on mitigation, and contributes to enterprise risk initiatives involving technology, cybersecurity, and third-party risk.