Teams at ePlus

Manages client relationships and service satisfaction for IT managed-services accounts. Responsibilities include customer meetings, onboarding, service reviews, issue resolution, recovery planning, account information maintenance, upsell coordination, change-order support, and team mentoring. The role advocates for customer needs, drives service improvements, coordinates with internal teams and third-party partners, and travels to customer sites as needed.

Own post-sales relationships for cloud and data center managed services customers. Responsibilities include service onboarding, business reviews, adoption, training, issue escalation and resolution, executive briefings, documentation, and service value delivery. The role requires technical account management expertise, strong communication and project management skills, and the ability to engage both technical teams and IT executives. Up to 25% travel is required for customer visits.

The Account Executive develops technology sales strategies, wins new enterprise accounts, expands existing client revenue, and builds relationships with service providers, utilities, technology vendors, and OEMs. Responsibilities include prospecting, lead management, cross-selling, forecasting, quarterly business reviews, partner collaboration, and selling cloud, security, data center, AI, and digital infrastructure solutions. The role is Minnesota-based and may require local and occasional air travel.