Teams at ePlus

Manages IT purchasing and operational records, including telecommunications and datacenter invoices, budget tracking, contract renewals, vendor quotes, circuit orders, mobile device billing and inventory, and equipment assets. Provides reporting to IT management, coordinates with vendors and internal teams, supports purchasing activities, and assists the Network Team with telecommunications service changes.

Own post-sales relationships for cloud and data center managed services customers. Responsibilities include service onboarding, business reviews, adoption, training, issue escalation and resolution, executive briefings, documentation, and service value delivery. The role requires technical account management expertise, strong communication and project management skills, and the ability to engage both technical teams and IT executives. Up to 25% travel is required for customer visits.

The Inside Sales Representative researches and quotes IT hardware, software, and services opportunities; manages orders, proposals, customer portals, and post-order support; coordinates with engineering on bills of materials; negotiates pricing; develops customer, vendor, and manufacturer relationships; identifies account growth opportunities; maintains CRM records; and provides sales reporting while maximizing customer satisfaction and profit margins.