Teams at Epiq

Provide first- and second-tier hands-on and remote support for Windows workstations/servers, mobile devices, and corporate applications. Manage imaging/deployment, hardware/OS/application installation and maintenance, Active Directory account lifecycle, support queues, equipment moves, on-call rotation, and documentation. Assist with deployment environment management and technology assessments.

Provide first- and second-level onsite and remote IT support for end-user devices, AV/conference systems, secure file transfer, and Microsoft enterprise platforms. Troubleshoot hardware, software, network, and identity issues; manage incidents in ITSM tools; perform onboarding/offboarding, asset lifecycle, documentation, and participate in deployments, DR, and after-hours support.

Prospect, engage, and qualify legal-industry clients via outbound outreach and demos. Collaborate with account teams on territory strategy, maintain CRM pipeline, track metrics, and relay market feedback to product and marketing to shape positioning and roadmap.