Epignosis learning technologies Benefits Overview

Provide enterprise technical support through web, email, chat, and other channels. Own customer issues from diagnosis through resolution, troubleshoot problems, escalate unresolved cases, communicate accurate updates, document resolutions, close support tickets, prepare reports, and create knowledge-base content. The role requires familiarity with HTML, CSS, JavaScript, and APIs, along with enterprise technology support experience and strong English communication skills.

Build and ship TalentLMS mobile features using React Native and TypeScript. Own medium-sized features from planning through release, write automated tests, investigate production issues, improve performance and accessibility, manage App Store and Google Play releases, and contribute to technical decisions, code reviews, engineering practices, and team development.

Own complex software initiatives from ambiguous problem definition through production, making architectural decisions, managing technical risks, and improving security, reliability, testing, and observability. Troubleshoot incidents, lead postmortems, review designs and code, collaborate with product managers, and mentor engineers. The role focuses on production web applications, distributed systems, multi-tenant SaaS architecture, relational databases, APIs, CI/CD, and modern PHP backend development.