Teams at EO Johnson Business Technologies

Lead and scale customer success programs to improve retention and growth. Coach cross-functional teams, own client technology roadmaps, run QBRs and executive reporting, monitor customer health metrics, support renewals and expansion, and use analytics to drive continuous improvements and strategic client relationships.

Manage supply sales pricing, support and optimize e-commerce product setup and pricing, analyze sales/purchasing/margin data, negotiate with vendors, oversee purchasing and inventory, prepare quotes for account executives, maintain product/vendor/pricing data, and partner cross-functionally to improve processes and customer experiences.

Prospect and acquire new B2B customers in the Upper Peninsula via cold calling and face-to-face meetings. Assess client needs and sell copiers, printers, and imaging/software solutions. Build territory strategies, prepare proposals, use CRM to manage pipeline, cultivate relationships, and meet or exceed sales targets.