Teams at EO Johnson Business Technologies

Provide first-level technical support for end users: triage and resolve tickets via phone/email, troubleshoot Microsoft desktops/servers and Office, perform remote installs/configuration/backups, document resolutions, escalate when needed, participate in on-call rotation, and contribute to preventative resources and user satisfaction.

Prospect and acquire new B2B customers in the Upper Peninsula via cold calling and face-to-face meetings. Assess client needs and sell copiers, printers, and imaging/software solutions. Build territory strategies, prepare proposals, use CRM to manage pipeline, cultivate relationships, and meet or exceed sales targets.

Lead and execute strategic sales plans to drive revenue and profitability. Coach and develop Sales Managers, analyze forecasts, support closing major accounts, align sales with company objectives, manage P&L accountability, collaborate cross-functionally, and represent the company at events while frequently traveling within the region.