Teams at EO Johnson Business Technologies / Locknet Managed IT

Provides first-level technical support to clients and internal users through phone, email, and ticketing systems. Troubleshoots hardware and software issues, performs remote software installations and system configurations, manages backups and preventative maintenance, documents resolutions, escalates complex problems, and follows up with users. The role also identifies recurring issues, develops preventative resources, participates in an after-hours on-call rotation, and supports Microsoft desktop and server environments.