Teams at Entertainment Partners

Lead platform reliability for Windows-heavy distributed services across cloud and on-prem. Build automation, IaC, CI/CD, observability, capacity planning, incident response, and platform improvements. Advise development teams, drive root cause analysis and blameless reviews, and collaborate with security and business stakeholders to ensure secure, performant, and cost-effective service delivery.

Lead and supervise the Canadian Service Desk team, manage day-to-day operations and escalations, ensure ITIL-based incident/request/change processes, monitor SLAs and metrics, drive process improvement, provide Tier 2 application support, coordinate with Infrastructure/Application Support/vendors, and maintain service desk tools and documentation.