Teams at Entertainment Partners

Provide omni-channel customer support (phone, email, chat) for EP products. Troubleshoot client issues, document cases in Salesforce, create knowledge base articles, escalate bugs, and communicate with technical teams while maintaining client confidentiality.

Provide omni-channel product support for entertainment industry software, troubleshoot technical issues using tools like SQL and Chrome DevTools, document cases in Salesforce, create knowledge base articles, escalate feedback, mentor junior team members, and advocate for customers while maintaining confidentiality.

Design, build, fine-tune, evaluate, and deploy production-grade ML and LLM systems. Implement transformer models, RAG architectures, and agentic workflows; develop MLOps pipelines, containerized deployments, monitoring, and AI evaluation frameworks; collaborate cross-functionally and provide technical leadership and mentorship.