Teams at Ent Credit Union

Lead second-line credit risk oversight for a $20B+ credit union: conduct portfolio reviews, ensure policy compliance, identify credit issues, advise senior management, develop risk strategy, coach staff, and enforce Bank Secrecy Act adherence.

Lead the second-line credit risk function for a $20B+ credit union, performing independent portfolio reviews, ensuring policy compliance, identifying credit issues, shaping credit risk strategy, engaging senior stakeholders, providing training and coaching, managing staff, and supporting regulatory and Bank Secrecy Act adherence.

Provide inbound phone (and digital) member support: answer inquiries, troubleshoot issues, research and resolve moderately complex problems, de-escalate dissatisfied members, educate on products, cross-sell, and refer to other departments while meeting call center metrics.