Teams at ENT and Allergy Associates (ENTA)

Provides Tier 1 technical support through phone, email, and in-person assistance. Documents and prioritizes tickets in ConnectWise, resolves desktop hardware and software issues, manages user accounts in Active Directory, NextGen, and Phreesia, and coordinates vendor repairs. The role also supports printers, system alerts, hardware replacements, user documentation, IT room organization, and assigned projects. Occasional Saturday, night, and interoffice travel may be required.

Creates business intelligence solutions and analyzes complex data to support strategy, finance, revenue cycle, operations, and marketing decisions. The role develops productivity reports and dashboards, benchmarks clinical practice performance, recommends fiscal improvements, prepares presentations, and advises physicians using actionable data. Responsibilities include learning Excel, Tableau, and EPIC reporting systems, collaborating with internal stakeholders across clinical office sites, and supporting physician productivity optimization.

Provides administrative and insurance authorization support for an allergy medical practice. Responsibilities include obtaining and tracking referrals and authorizations, explaining insurance benefits, handling patient inquiries, entering data into electronic health records, coordinating with patients, physicians, insurers, and specialty pharmacies, and supporting office operations.