Ensono Benefits Overview

Provide 24/7 technical support for CICS TS and related OEM products on IBM z/OS mainframes. Responsibilities include fulfilling customer service orders, troubleshooting, installing and maintaining software, supporting operating system upgrades, customer migrations, disaster recovery, product fixes, and ITSM change control. The role requires collaboration across functional teams, project support, schedule management, and occasional weekend or on-call work.

Provides premium CICS TS support for mainframe clients, including customer service orders, incident resolution, OEM software installation and maintenance, z/OS upgrades, customer migrations, disaster recovery activities, and ITSM change control. The role requires 24/7 support availability across time zones, on-call work, weekend scheduling, strong CICS configuration and tailoring expertise, SMP/E experience, and collaboration with project and functional teams.

Provide administration and application support for mainframe DB2 databases across development, test, and production environments. Responsibilities include database creation, backup and recovery, performance and SQL tuning, security, reorganizations, disaster recovery, production troubleshooting, environment changes, client migrations, documentation, and vendor coordination. The role supports multiple DB2 subsystems and clients, follows ITSM change controls, and participates in 24/7/365 on-call coverage.