Teams at Energy North Inc.

Owns escalated customer concerns across retail operations and heating services from intake through resolution. Responsibilities include investigating issues, coordinating internal teams, communicating updates, documenting cases, processing approved refunds or credits, routing emergencies, supporting service recovery and retention, identifying recurring problems, and recommending process improvements. The role requires strong communication, conflict resolution, sound judgment, accurate recordkeeping, and proficiency with Microsoft Office and customer service or case-management systems.