Teams at The Energy Authority

Lead cross-functional business systems programs spanning vendors, IT, operations, client services, and leadership. Maintain roadmaps, release calendars, dependencies, project governance, testing readiness, change control, risk assessments, and executive updates. Coordinate vendor relationships and market- or regulatory-driven system changes, ensuring alignment, communication, and successful delivery. Influence teams without direct authority and improve organizational accountability, readiness, and execution.

Provides Tier One IT support, troubleshooting, hardware and software installation, configuration, upgrades, repairs, and equipment relocations. Maintains support tickets, documentation, backups, and storage procedures; trains end users; coordinates with manufacturers; supports networks, printers, telephones, videoconferencing, and applications; and assists the IT team with on-call and coverage duties.

Leads TEA’s independent business assurance function, developing risk-based audit strategies, evaluating internal controls, overseeing assurance providers, monitoring corrective actions, and reporting significant risks and findings to executives and the Finance & Audit Committee. Advises business units on compliance, governance, risk mitigation, and process improvement while maintaining independence, objectivity, and confidentiality. Builds the assurance team and adapts priorities to evolving enterprise risks.