Teams at Enercare

Handles inbound and outbound customer contacts, recommends home comfort products and services, schedules sales appointments, records customer interactions, and supports sales KPIs. The role uses scripts, Salesforce, mapping tools, and business databases while resolving complaints, managing mailboxes, processing callbacks, correcting errors, supporting incentive programs, and mentoring newer coordinators. Strong organization, multitasking, computer skills, and prior sales or call centre experience are required.

Handles inbound and outbound customer calls, provides product recommendations, supports upselling, books sales appointments, records customer information, and meets sales and service KPIs. The role also manages customer cases, mailboxes, follow-ups, administrative assignments, and appointment scheduling while supporting sales teams, mentoring peers, correcting errors, and maintaining detailed records in company systems.

Owns the strategy, roadmap, backlog, performance, and continuous improvement of Enercare’s conversational AI products. Translates customer and business needs into requirements, prioritizes initiatives, monitors KPIs, analyzes conversations and feedback, and partners with technology, operations, legal, privacy, security, marketing, and vendors. Leads launch readiness, responsible AI practices, benefits realization, stakeholder communication, and occasional after-hours production support.