Teams at Encode, Inc

Implement and sustain NIPR/SIPR switches, routers, firewalls, load balancers, and network management tools in a Cisco ACI datacenter. Perform network management, analysis, troubleshooting, patch and firmware deployment using automation, and maintain DISA STIGs. Develop SOPs, network documentation, train junior staff, and monitor ongoing network operations.

Support migration, modernization, deployment, and sustainment of customer applications in Microsoft Azure (Gov/DoD). Design cloud-native architectures, develop and maintain IaC, administer Azure resources, troubleshoot full-stack issues, provide on-call production support, and recommend improvements for security, scalability, and performance.

Provide first-line IT support: create and document tickets, triage and troubleshoot incidents, escalate when needed, monitor and communicate incident progress, close incidents, and follow Service Desk policies and shift schedules. Field user communications and perform other duties as assigned.