Teams at Empower (empower)

Supports regulatory compliance, licensing, registration, and broker-dealer operations through documentation management, data quality reviews, reporting, dashboards, training administration, attestations, deadline tracking, and audit support. The role analyzes operational metrics, maintains regulatory records, coordinates compliance activities, and identifies process improvements while collaborating with distributed teams.

Handles escalated customer and associate issues, provides live assistance, monitors calls for quality and regulatory compliance, supports supervisory reviews, identifies trends, and coordinates coaching, training, and process improvements. Serves as a subject matter expert for Workplace Planning & Advice while partnering with managers and departments to resolve complex service requests and support product and process launches.

Own and enhance a document automation platform using Laravel/PHP, React/TypeScript, PostgreSQL, Python, and AWS. Translate business requirements into scalable full-stack features, RESTful APIs, document-generation workflows, and enterprise integrations. Manage cloud services, database architecture, technical documentation, code reviews, and development standards while providing technical guidance. The role also supports emerging AI capabilities and requires close collaboration with technical and non-technical stakeholders.