Teams at Employee Navigator

The Client Support Specialist delivers exceptional client service, assists with product usage, provides solutions to issues, and conducts training for users on the Employee Navigator platform.

Prospect and close new broker sales by generating net-new opportunities, presenting solutions, preparing proposals, managing the sales cycle, coordinating internal handoffs, maintaining broker and GA relationships, attending events, and staying current on group benefits and HCM landscape.

Validate payroll and partner integrations within the EN application by executing end-to-end and API tests, analyzing failures, maintaining test cases in Testmo, and collaborating with Product and Engineering to ensure reliable payroll transmissions and integrations.