Teams at Employ Inc.

Leads a team of Customer Success Managers serving high-touch and strategic SaaS accounts. Owns retention, renewals, expansion, forecasting, executive relationships, escalations, customer value realization, and voice-of-customer programs. Coaches CSMs through account reviews, call evaluations, negotiation, and objection handling. Develops segment strategy, coverage plans, KPIs, dashboards, reporting, and training while partnering with Sales, Finance, Product, Marketing, and Support leadership.

Lead strategy, roadmap, and delivery of AI-powered features across Employ's ATS portfolio. Partner with engineering, design, and data science to build assistants, recommendations, automation, and conversational experiences while ensuring responsible AI, measuring product impact, and supporting go-to-market and adoption.

Leads a team of Customer Success Managers serving high-touch and strategic SaaS accounts. Owns retention, renewals, expansion, adoption, escalations, forecasting, and executive relationships. Coaches CSMs on account strategy, negotiation, value realization, and risk management while partnering with Sales, Finance, Product, Marketing, and Support. Establishes KPIs, dashboards, success plans, and reporting to improve GRR, NRR, churn, renewals, customer satisfaction, and team capacity.