Teams at Empire Office, Inc.

Support Account Managers with client communication, proposals, order tracking, vendor coordination, scheduling, and project documentation to ensure timely delivery and smooth installations. Coordinate across design, operations, and project teams, provide client updates, and help resolve project issues to maintain a positive client experience.

Provide high-level customer service and sales support by preparing quotes and orders, coordinating with vendors, maintaining records, managing small-to-mid projects, organizing floor plans, tracking COIs, assisting installations and punch lists, creating reports, invoicing post-installation, and ensuring client satisfaction.

Develop product strategies and BOM-based specifications to improve pricing competitiveness and gross profit. Support RFP responses and client standards by recommending strategic product substitutions, producing cost estimates, creating visuals and presentation materials, and collaborating with Sales, Design, and Operations to enable accurate pricing and efficient decision-making.