Teams at EML Group

Handle inbound/outbound calls and claims administration for workers' compensation and personal injury customers, provide case management to support return-to-work, liaise with specialists, maintain records, and meet communication and timeframe standards.

Provide technical guidance and coaching for Group Life Insurance and Superannuation claims (TPD, Income Protection, Terminal Illness). Partner with case managers, team leaders and insurers to ensure compliance, quality assurance, process improvements and excellent customer outcomes.

Provide administrative support to Case Managers handling workers' compensation claims: process claims, invoices and reimbursements; arrange medical appointments, investigations and interpreter services; manage phone enquiries and filing; ensure GST/ITC-compliant invoicing in a high-volume, deadline-driven environment.