Teams at EML Group

Manage complex workers compensation claims from liability assessment through recovery and return to work. Develop claims strategies, review entitlements and payments, coordinate rehabilitation providers, manage stakeholder relationships, and support injured workers. Provide coaching and guidance to team members while resolving escalated claims and driving compliant, cost-effective outcomes.

Manage a portfolio of non-significant workers compensation claims: review and analyse claims, develop and monitor Claims Management Plans, forecast and implement return-to-work strategies, and ensure compliance with legislation and company policies to achieve timely, durable RTW outcomes.

Develop and maintain workforce forecasting models using claims volumes, workloads, caseloads, and attrition data. Analyze trends, monitor forecast accuracy, identify workforce risks and opportunities, and provide actionable recommendations to leaders and stakeholders. The role also supports workforce optimization and continuous improvement within a workers compensation and personal injury claims management organization.