Teams at Emerge Technologies LLC

Provide first-level workstation and Microsoft Windows support for managed services clients; create and manage service requests/incidents via phone/email; meet SLAs and KPIs; perform repeatable process-based tasks and triage; follow escalation procedures; assist advanced teams and occasionally travel onsite for client support.

Provide administrative and operational HR support including onboarding/offboarding, maintaining HRIS and employee records, benefits administration, recruiting logistics, payroll data support, compliance tracking, and employee engagement coordination while ensuring confidentiality and efficient HR processes.