Teams at Embry-Riddle Aeronautical University

Supports the Financial Aid Office through compliance, quality control, student aid awarding and monitoring, and reconciliation of state, federal, internal, and external funding. Assists with special programs including ROTC, Yellow Ribbon, waivers, and external scholarships. Communicates with staff, students, families, government entities, and outside agencies while maintaining accurate, organized, deadline-driven operations.

Supports and enhances flight applications, including Talon ETA/RMS and SplashBI. Develops reports, writes and troubleshoots SQL queries, validates data, investigates system issues, gathers requirements, and coordinates application enhancements and integrations. Collaborates with academic and administrative stakeholders, provides customer support and training, manages competing priorities, and participates in rotating 24/7 on-call coverage. The role is fully remote with minimal travel.

Provides academic advising and student support, including degree planning, registration, financial aid guidance, retention support, and individualized success plans. Coordinates site operations, enrollment outreach, graduation activities, facilities, scheduling, technology, emergency preparedness, inventory, compliance, budgets, and stakeholder relationships. Requires strong communication, organization, judgment, analytical ability, and policy interpretation skills.