Teams at Embry-Riddle Aeronautical University

Supports the Office of Global Engagement’s financial and administrative operations across university campuses. Responsibilities include preparing and monitoring program budgets, reconciling travel expenses and procurement cards, processing payments, supporting students with financial transactions and aid, coordinating travel and program activities, tracking performance data, maintaining records, and assisting with communications and reporting.

Creates and optimizes personalized email and SMS communications for prospective student segments. Builds dynamic content using AMPscript, HTML, and conditional logic; analyzes audience performance metrics; identifies underperforming segments; and improves campaign ROI. Develops segmentation practices, collaborates with CRM analysts and university stakeholders, supports Salesforce Education Cloud implementation, and maintains dynamic content version catalogs.

Coordinates flight training and academic record data between university offices and flight departments. Maintains regulatory compliance, communicates student status information, supports audits, resolves record discrepancies, and improves procedures for flight and academic records. Requires knowledge of FAA, TSA, DOE, and VA regulations, higher education processes, student information systems, and flight scheduling software.