Teams at EMARKETER (emarketer.com)

Lead and coach a team of Account Managers and Account Directors to retain and grow revenue in large strategic accounts. Own a book of business and upsell quota, develop account strategies, analyze customer health, address churn risk, negotiate renewals, and partner cross-functionally on enablement and performance metrics.

As a Customer Success Manager, you will enhance customer engagement, drive adoption, execute onboarding, and support account growth while collaborating closely with management and operations.

Own an assigned territory to identify, engage and close new subscription research clients. Prospect, qualify, forecast, and manage pipeline end-to-end, track activity in Salesforce, and hit quarterly and annual bookings targets through consultative selling and negotiation.