Teams at EMARKETER (emarketer.com)

As a Customer Success Manager, you will enhance customer engagement, drive adoption, execute onboarding, and support account growth while collaborating closely with management and operations.

Lead and deliver sales enablement programs including new hire onboarding, product and GTM training, sales coaching, and tools/systems education. Build a full-cycle enablement function, partner cross-functionally with Sales, Product Marketing, HR, and RevOps, and use performance data to identify gaps and drive adoption of sales platforms.

Lead interim Revenue Operations to improve forecasting accuracy, CRM data quality, sales productivity, and revenue growth. Partner with Sales, Finance, Marketing, Product & Technology and executives to optimize revenue tech stack, reporting, territory and quota planning, and manage the Revenue Operations team to drive measurable outcomes.