Teams at ELVTR

Own and optimize the customer retention process: manage refund requests, negotiate alternatives, recover installment payments, reduce chargebacks, analyze root causes, track retention KPIs, coach the retention team, and collaborate cross-functionally to improve revenue recovery and customer experience.

Supports sales operations by monitoring CRM systems and integrations, responding to customer inquiries, handling calls and enrollments, assisting with sales conversations, and maintaining sales enablement resources. The role prepares launch materials, identifies workflow inefficiencies, collaborates across teams, and implements automation and process improvements to increase sales efficiency, accuracy, and scalability.

Develop and launch live online courses from concept through production. Responsibilities include conducting market research, defining learning objectives, managing timelines and deliverables, guiding instructors, reviewing educational and promotional materials, resolving production issues, and improving course processes. The role collaborates with Marketing, Creative, Sales, and Student Success teams in a remote, international environment.