Teams at ELVTR

Own customer retention by managing refund requests, negotiating alternatives, recovering overdue payments, reducing chargebacks, and improving retained revenue. Analyze retention and payment metrics, develop workflows and communication scripts, handle escalated cases, collaborate with Sales, Billing, Finance, Customer Success, Legal, and Operations, and coach retention team members. The role is remote with a 9 AM–6 PM EST schedule.

Own the customer retention process by managing refund requests, negotiating alternatives, recovering overdue payments, and reducing chargebacks. Analyze retention metrics and payment failures, improve workflows and communication scripts, handle escalated cases, and collaborate with Sales, Billing, Finance, Customer Success, Legal, Product, and Operations. Coach retention team members and implement initiatives that improve revenue recovery, customer loyalty, and operational efficiency.

Own end-to-end delivery of internal engineering initiatives, from intake and requirements clarification through release, rollout, adoption, support, and incidents. Coordinate engineers, QA, design, DevOps, business stakeholders, and the CTO across multiple workstreams. Maintain plans, milestones, dependencies, risks, decisions, and acceptance criteria; lead user acceptance testing; surface blockers; manage changes; and improve delivery processes without unnecessary bureaucracy.