Teams at ELSA

Manage a portfolio of B2B customers in Thailand, leading onboarding, product adoption, retention, renewals, and upsell opportunities. Build executive relationships, develop customer success plans, and collaborate with Sales, Marketing, Product, and Renewals. The role also supports business development by identifying prospects, conducting outreach, researching the Thai EdTech market, supporting localized campaigns, and tracking expansion metrics.

Own and accelerate ELSA’s B2B Dashboard during a three-month contract. Build production-ready full-stack features across Go, Python, and Vue.js; shape product requirements; make UI/UX decisions; improve APIs and user experiences; use AI development tools; and collaborate with product, design, business, and engineering stakeholders to deliver high-impact improvements autonomously.

Supports B2B customer operations through account activation, setup, ticket resolution, reporting, engagement monitoring, and customer success analytics. The role analyzes metrics such as retention, ARR, NRR, GRR, and CSAT, identifies customer risks, improves workflows, and supports automation initiatives. It partners with customer success managers, internal teams, and B2B client administrators to deliver scalable operational processes.