Teams at Elliptic

Designs, builds, and maintains large-scale distributed data systems and pipelines supporting blockchain analytics products. The role involves batch and streaming data solutions, cloud infrastructure, workflow orchestration, reliability, observability, cost optimization, peer review, and technical roadmap development. The engineer collaborates across product, data science, blockchain, and intelligence teams while mentoring other engineers and applying AI tools effectively.

Design and ship production-grade agentic AI systems for Elliptic’s compliance copilot. Build LLM workflows, retrieval pipelines, APIs, backend services, evaluations, and event-driven architectures using TypeScript and Node.js. Lead technical decisions, improve AI reliability and observability, collaborate across product and engineering teams, and mentor junior engineers. The role focuses on transforming blockchain data into useful insights for financial crime investigators.

Leads a technical customer support team across four hubs, overseeing queue health, SLAs, coverage, escalations, and customer communications. Owns AI automation, knowledge management, SOPs, career frameworks, hiring, coaching, and engineering feedback loops. Personally handles complex API escalations and executive-level incidents while driving support-related product improvements. The role requires shipping AI automation, improving self-service, and building scalable support processes in a regulated B2B SaaS environment.