Teams at Elephas

Lead design and build of customer service infrastructure for multi-segment biotech offerings. Implement HubSpot Service Hub, telephony and AI triage, create auditable HIPAA/GCP-compliant records, design segment-specific SLAs and escalation paths, personally triage cases, define KPIs and live dashboards, document workflows, and hire and train the operations team as the business scales.

Provide hands-on in-house legal counsel for a growing biotechnology company: draft, negotiate, and manage commercial agreements; advise executives and cross-functional teams; establish legal processes, governance, and compliance; coordinate external counsel; support risk management, corporate governance, and commercialization activities.