Teams at Elderwood

Leads business development, sales, and marketing efforts across Elderwood communities in the Buffalo region. Develops facility-specific growth plans, builds referral and community partnerships, conducts market and demographic research, manages sales initiatives, tracks referrals and census metrics, and coordinates events and marketing resources. Partners with facility administrators to improve census, payer mix, brand awareness, and revenue. Requires frequent regional travel and occasional evening or weekend events.

Reviews outstanding accounts receivable balances, contacts customers and responsible parties regarding overdue payments, documents collection activity, coordinates write-offs and adjustments, and maintains collection and attorney account statuses. The role also provides customer service by phone and email, handles confidential information, supports multiple pharmacy locations, and assists the accounts receivable team with daily mail and administrative tasks.

Provides administrative support for residents, facility staff, committees, meetings, and special projects. Responsibilities include updating project lists, preparing agendas and handouts, arranging staff travel, routing monthly reports, maintaining files, and coordinating office functions. The role requires strong communication, organization, document preparation, filing, reception, and report compilation skills, along with professionalism and the ability to interact effectively with residents, visitors, and coworkers.