Teams at Elavon, Inc.

Supports the sale and implementation of complex technical payment solutions. Develops proposals, demonstrations, presentations, pricing recommendations, and implementation plans; addresses technical objections, advises on sales strategy, trains sales teams, and collaborates cross-functionally to assemble customer solutions. The role requires strong consultative selling, technical and analytical expertise, presentation skills, and onsite work at least three days per week.

Manages assigned government and business accounts as the primary client contact. Resolves operational issues, supports delinquency management and account implementations, promotes electronic solutions, maintains portfolio accuracy, provides training and updates, and coordinates internal teams to deliver high-quality service through phone and email.

Provides Tier 2 technical support and escalation assistance for merchants and internal teams. Troubleshoots Converge, payment gateways, POS systems, merchant terminals, and related payment technology through phone, chat, and email. Researches complex issues, communicates solutions clearly, consults with Tier 1 support, and develops expertise in Elavon Payment Gateway technology. The role is approximately 70% phone-based and fully remote.