Teams at Elavon, Inc.

Support daily management of customer accounts by maintaining records, processing transactions, organizing documents, responding to inquiries, resolving issues, and preparing reports to ensure accurate operations and strong customer service.

Provides Tier 3 technical escalation support for the Converge payment platform. Investigates critical production incidents across application, infrastructure, database, and integration layers; performs root cause analysis; troubleshoots logs, configurations, APIs, and transaction workflows; and develops workarounds and corrective actions. Collaborates with engineering, infrastructure, product, support, and customer teams while supporting incident, problem, change, release, and production health management processes.

Owns deployment, operations, reliability, and productionization of a centralized enterprise AI-SDLC platform. Responsibilities include infrastructure management, CI/CD automation, monitoring, observability, incident response, security and governance controls, multi-tenant scalability, cost management, and operational support. The role uses cloud, containers, infrastructure as code, scripting, and reliability engineering practices, with preferred experience in LLMOps, MLOps, model hosting, API gateways, and AI platform management.