Teams at Elation Health

Reviews signed customer agreements against Salesforce records and quotes to verify products, quantities, prices, dates, approvals, and required data before billing and onboarding. Corrects routine Salesforce issues, tracks returned deals, communicates with Sales and Customer Success, escalates exceptions, confirms downstream handoffs, logs root causes, and improves procedures using AI-assisted review tools.

Build and operate full-stack billing systems for a cloud-based clinical platform. Responsibilities include balancing insurance and patient financial transactions, handling inconsistent partner data, developing reliable LLM-powered features, improving a mature codebase, supporting production issues, and collaborating with product and design. The role owns features from scoping through deployment, monitoring, and customer feedback, while contributing to technical direction and resolving complex billing-domain problems.

Provide hands-on support for complex medical billing and revenue cycle cases, including claims, CPT/ICD-10 coding, payer adjudication, denials, accounts receivable, and collections. Diagnose product, payer, configuration, and workflow issues; resolve escalations; partner with Product and Engineering; maintain billing knowledge resources; improve AI-assisted support guidance; coach support specialists; and monitor case quality and systemic billing trends.