Teams at Eftsure

Lead cross-functional product programs from planning through launch, adoption, and measurable outcomes. Establish product planning cadences, roadmap visibility, metrics, reporting, decision-making forums, and scalable operating processes. Coordinate initiatives across Product, Engineering, leadership, geographies, and business functions, including M&A integration. The role requires strong program leadership, executive communication, operational rigor, and experience managing complex product launches or multi-quarter technology programs.

Own enterprise customer relationships, drive product adoption, retention, renewals, upselling, and cross-selling. Act as a strategic advisor, resolve escalations, monitor customer health metrics, and collaborate with Sales, Product, Engineering, Support, and Delivery to achieve customer outcomes and account growth.

Lead a customer onboarding team while personally managing strategic B2B SaaS implementations from kickoff through deployment and adoption. Responsibilities include team coaching, onboarding planning, platform configuration, data migration, integrations, troubleshooting, customer and internal training, pre-sales support, process improvement, KPI tracking, and cross-functional collaboration.