EDITED Benefits Overview

Manage and grow a portfolio of B2B SaaS customers by driving retention, renewals, product adoption, and account expansion. Build relationships with executive and operational stakeholders, identify risks and upsell opportunities, lead business reviews, develop customer success plans, and communicate product value. The role requires strong retail knowledge, SaaS and AI competency, account management experience, and the ability to manage approximately 20 accounts.

Run and improve AI agents supporting a data ingestion platform. Evaluate AI outputs using golden datasets, regression tests, precision, and recall; review generated code and web scrapers; assess data extraction quality; and collaborate with operations, QA, developers, retail specialists, designers, and clients. The role emphasizes human oversight, detailed problem-solving, AI system reliability, web scraping, testing, and explaining technical concepts to nontechnical audiences.

Lead EDITED’s EMEA customer success strategy and team for a $10M+ ARR portfolio. Own retention, expansion, GRR, and NRR performance while building scalable customer journeys, forecasting processes, and risk interventions. Manage Account Managers and Retail Strategists, develop team performance, guide deal cycles, and collaborate with Sales, Product, Finance, and global customer success leadership. The role requires strong B2B SaaS leadership, retail industry knowledge, executive stakeholder management, and data-driven operational discipline.