Teams at ECRI

Execute multi-channel B2B demand generation programs to create pipeline and accelerate sales. Manage marketing automation and website content, build and optimize search/display/social campaigns and landing pages, segment lists and optimize email performance, assist lead data cleaning (HubSpot/Microsoft Dynamics), partner with sales and media teams, and deliver monthly campaign metrics.

Serve as first-line contact for clients, responding via phone, email, and chat to resolve access and product issues. Track, prioritize, and document inquiries, assist with orders, triage demo requests, escalate complex problems, and share client feedback to improve products and processes while maintaining professionalism and confidentiality.