Teams at ECMC Group

Reviews claims and discharge documents, processes discharge requests, conducts audits, and assists in training new staff while maintaining quality assurance standards.

Process bankruptcy documentation for Department of Education loans, suspend collections during proceedings, file Proofs of Claim, research accounts via PACER and trustee sites, determine discharge/refund eligibility, reconcile balances, respond to inquiries, and maintain accurate account documentation and regulatory knowledge.

Serve as primary project manager for communications initiatives: intake, scheduling, tracking, stakeholder coordination, review/approval cycles, meeting facilitation, documentation, reporting, issue resolution, and recommending process improvements.