Teams at ECMC Group

Plans, publishes, governs, and optimizes digital content across websites, intranet, email, and other channels. Manages content standards, workflows, accessibility, SEO, analytics, audits, metadata, and lifecycle activities while partnering with stakeholders to improve engagement, usability, compliance, and search performance. The role also troubleshoots web publishing issues, supports internal communications, and maintains user-centered digital experiences.

Assists defaulted student loan borrowers through inbound and outbound calls, explains repayment options, establishes sustainable payment arrangements, and supports borrowers in returning to good standing. Documents accounts accurately, performs skip tracing, follows FFEL regulations, meets productivity and quality goals, resolves repayment challenges, and escalates complex cases while providing empathetic customer service.

Leads the Account Resolution team responsible for borrower outreach and default resolution. Oversees daily operations, outbound dialer campaigns, performance metrics, call quality, compliance, coaching, and complex student loan issues. Partners with leadership to improve portfolio outcomes, resolve operational risks, enhance processes, and maintain adherence to student loan regulations.