Teams at ECMC Group

Supports integrated marketing and sales initiatives through campaign execution, content creation, lead generation, event coordination, sales enablement, market research, CRM management, and performance reporting. Partners with sales and cross-functional teams to engage higher education stakeholders, generate qualified opportunities, improve outreach, and support growth for student-success solutions.

Coordinates daily Claims department workflow, resolves escalated questions, trains staff, monitors quality and regulatory compliance, analyzes performance metrics, updates procedures, supports departmental projects and system testing, and serves as a primary contact for team questions and information requests.

Provides operational support for external collection agency partners by producing performance reports, researching account and rehabilitation balance discrepancies, responding to agency inquiries, assisting with Direct Loan Consolidation, managing agency relationships, and resolving agency-related issues. The role requires financial services experience, data entry skills, and basic Microsoft Office proficiency.