eClerx LLC
eClerx LLC Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers dental insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers generous parental leave
Offers performance bonuses
Career Growth + Development
Provides customized development tracks
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides paid holidays
Offers an Employee Assistance Program (EAP)
Company Culture
Offers a remote work program
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Analytics
Handle inbound customer calls from U.S. customers, provide product and service information, resolve concerns, document interactions in a CRM, and drive sales through upselling. The role requires meeting individual and team sales targets, maintaining product knowledge, communicating professionally in English, and working rotational shifts, including evenings, weekends, and holidays.
Analytics
Delivers sales KPI reporting and analyzes sales performance, pricing, profitability, revenue, margins, and market trends. Builds reporting solutions, tracking methods, price lists, and tender insights to support commercial improvements. Partners with Finance, Marketing, Sales, and Operations while using strong financial judgment and Excel skills to drive business performance.
Analytics
Provide Tier 2/3 Network Operations support in a 24x7 NOC: troubleshoot Ethernet/IP circuits, configure and maintain routers/switches/NIDs, diagnose BGP/MPLS/VLAN/STP/LAG issues, perform RFC 2544 and OTDR fiber testing, escalate complex incidents, document RCAs, and coordinate with field, provisioning, and engineering teams while communicating with enterprise customers.
