eClerx LLC Benefits Overview

Lead HR process management and continuous improvement initiatives. Oversee performance management, employee lifecycle, retention analytics, manpower planning, budgeting, and HR project delivery. Influence stakeholders, manage direct reports, drive engagement interventions, and present data-driven insights to improve organizational effectiveness and employee experience.

Handle inbound US customer chats to answer inquiries, resolve issues, and promote products. Engage customers to identify needs, upsell and cross-sell, document interactions in the CRM, meet sales targets, and maintain strong product knowledge while working rotational shifts.

Lead service-assurance quality and operational governance for telecom NOC environments. Audit technical tickets, enforce compliance (SLA, escalation, RCA, public updates), run closed-loop feedback with operations, produce dashboards and reports (daily/weekly/monthly), manage queue hygiene and aged-ticket audits, represent quality in client reviews, and drive process improvements using Excel or BI tooling.