Teams at Easyship

Investigate and resolve escalated technical incidents for backend systems, participate in on-call rotations, build automation and tooling, improve logging/monitoring, document resolutions, and collaborate with engineering and product to eliminate root causes and empower L1/L2 teams.

Lead post-sale customer relationship to drive onboarding, retention, expansion and NRR. Build and scale Customer Success, Sales & Support in India, define CS strategy, manage executive accounts, partner with Sales and Product, use AI/automation to scale, and report KPIs to the executive team.

The Product Manager will define and shape Easyship's warehouse software roadmap, manage project delivery, collaborate across teams, and enhance operational efficiency.