Benefits at EasyPost

The Customer Success Manager III develops relationships with customers, oversees contract renewals, assesses account health, and mitigates churn risk while gathering data for service improvements.

Lead the Platform Engineering team to design, build, and manage internal tooling and shared platforms, enhancing development productivity and system reliability.

The Customer Success Intern will manage customer renewals, support account health, identify growth opportunities, de-escalate customer issues, and document processes to enhance operations. This role requires strong communication skills and familiarity with CRM systems.