Teams at Easy Dynamics

Provide Tier 2 and Tier 3 customer-facing support for federal ICAM environments. Resolve identity lifecycle, provisioning, entitlement, authentication, SSO, MFA, federation, and conditional access issues across SailPoint, Microsoft Entra ID, and GitHub. Document incidents in ServiceNow, perform root cause analysis, support change validation, maintain knowledge articles, report SLA metrics, and coordinate with engineering, security, platform, and government stakeholders.

Assess federal ICAM environments, identify gaps against policy and Zero Trust target states, and develop risk-informed recommendations, roadmaps, strategy documents, governance artifacts, and briefings. Apply FICAM, NIST, OMB, HSPD-12, and FISMA guidance while supporting control assessments, audits, compliance reporting, and stakeholder collaboration across technical and executive audiences.

Owns federal contracting pursuits from qualification through award, developing win strategies, competitive positioning, price-to-win, customer intelligence, teaming plans, and leadership briefings. The role also contributes directly to proposal development by drafting management and past-performance volumes, participating in color-team reviews, validating compliance and strategic alignment, and coordinating cross-functional inputs across technical, pricing, contracts, and delivery teams.