Teams at Eastman Credit Union

Administers marketing technology, website, digital banking communication, and marketing automation platforms. Builds member journeys, campaigns, dashboards, and reports; analyzes performance data; improves workflows and operating procedures; coordinates platform enhancements, integrations, and campaign execution with marketing, IT, digital banking, and vendors; and ensures communications meet organizational and regulatory standards.

Manages identity and access operations, including account provisioning, deprovisioning, privileged access, authentication, access reviews, and IAM procedures. Oversees physical security controls, branch audits, visitor management, incident response, employee awareness training, and security vendors. Collaborates with IT, HR, Compliance, facilities, law enforcement, and other stakeholders to protect digital and physical assets and maintain regulatory compliance. Provides after-hours on-call response to security alarms.

Develop and manage application integrations, REST and SOAP APIs, automated jobs, database extracts, and reporting solutions. Provide Tier 2 application support, troubleshoot performance issues, conduct root cause analysis, and support upgrades, migrations, deployments, and disaster recovery exercises. Translate business requirements into technical specifications, maintain documentation, collaborate with vendors and security teams, and participate in application-related project planning and delivery.