Teams at Eastlink

Provides administrative, operational, and coordination support to field operations teams. Responsibilities include safety compliance tracking, training coordination, operational reporting, locate program administration, escalation and customer inquiry support, invoice and purchase order processing, vendor coordination, and expense tracking. The role supports geographically dispersed technical teams while maintaining documentation, compliance, service standards, and effective communication with employees, contractors, customers, and operational leaders.

Leads pricing strategy and revenue management for home services, including acquisition, retention, promotional, and in-market offers. Analyzes competitive trends, customer behavior, regional performance, churn, revenue, and profitability. Builds financial models, tracks KPIs, develops actionable recommendations, and partners with Product, Sales, Marketing, and Finance to optimize growth, margin, customer lifetime value, and market competitiveness.

Coordinate multiple customer telecommunications implementation projects from planning through completion. Manage timelines, budgets, milestones, quality objectives, risks, project records, and status updates. Collaborate with engineering, procurement, suppliers, customers, and internal teams to ensure solutions follow approved designs and are delivered on schedule. The role requires strong organization, communication, customer service, problem-solving, Microsoft Office proficiency, telecommunications knowledge, and a valid driver’s license for local and regional travel.