Teams at Eastern State Penitentiary Historic Site, Inc.

Supports daily museum public-space operations and creates welcoming visitor experiences. Greets visitors, leads exhibit talks, facilitates gallery dialogue, checks in groups, supports programs and events, distributes engagement tools, monitors exhibits, addresses visitor questions and issues, coordinates by radio, and escalates maintenance, technical, safety, or visitor concerns. Maintains clean, organized, and safe visitor areas while collaborating across departments in a fast-paced environment.