Teams at East Coast Metal Structures Corp

Manages assigned customer accounts to drive sales growth, expand digital ordering adoption, and achieve revenue targets. Responsibilities include developing account strategies, nurturing customer relationships, promoting HVAC products and digital commerce tools, resolving ordering issues, analyzing market and sales data, forecasting activity, maintaining CRM records, and identifying revenue and margin opportunities while delivering excellent customer service.

Owns execution of the B2B e-commerce product roadmap, including backlog management, Agile delivery, sprint ceremonies, QA acceptance, product documentation, and release coordination. Drives digital adoption through Salesforce and BI reporting, customer engagement initiatives, and sales enablement. Partners with marketing, sales, operations, IT, and executive stakeholders to improve digital commerce performance, launch features, and increase online revenue.

Manage and grow assigned HVAC customer accounts, pursue new business, place and follow up on sales orders, collect receivables, coordinate deliveries, and communicate with branch/regional managers. Travel within territory and provide product information and customer service.