Teams at DYOPATH

Coordinate project activities, schedules, resources, and documentation; support project managers, engineers, and clients; track progress, risks, budgets, and deliverables; manage onboarding, KBAs, templates, and training materials; communicate status and escalate issues to ensure timely, on-budget, quality project delivery.

Provide on-site technical support for desktops, laptops, printers, scanners, and peripherals. Troubleshoot hardware and software issues via phone, chat, or in person; install and maintain systems and applications; track and resolve incidents in a ticketing system; perform updates and antivirus maintenance; document processes and liaise with vendors; order parts and participate in projects and continuous improvement.

Lead advanced security operations: escalate and resolve complex incidents, improve SIEM/EDR detection and automation, perform threat hunting and log analysis, mentor junior engineers, maintain runbooks, and support compliance and incident readiness exercises.