Teams at DYOPATH

Provides on-site and remote technical support for desktops, laptops, printers, scanners, peripherals, software, and applications. Installs and maintains systems, applies Microsoft security updates and antivirus signatures, manages incidents through ticketing systems, documents processes, supports vendors, orders repair parts, and contributes to improvement projects while meeting service-level agreements.

Monitor and triage security alerts across SIEM, EDR, cloud, systems, and network environments. Follow SOPs to investigate, document, resolve, or escalate incidents. Support vulnerability management, server and cloud monitoring, backup validation, patch verification, and compliance activities. The role requires foundational cybersecurity, networking, Windows/Linux, and cloud knowledge, strong documentation and communication skills, and availability to support 24/7 operations.

Monitor and triage security, systems, network, and cloud alerts across client environments. Perform initial investigations, validate alerts, document incidents, follow SOPs, escalate suspicious activity, and support vulnerability management. The role also includes basic Windows, Linux, Active Directory, Azure, AWS, and Microsoft 365 operational monitoring, service troubleshooting, backup validation, and compliance activities in a remote 24/7 environment.