Teams at DYOPATH

Provide on-site technical support for desktops, laptops, printers, scanners, and peripherals. Troubleshoot hardware and software issues via phone, chat, or in person; install and maintain systems and applications; track and resolve incidents in a ticketing system; perform updates and antivirus maintenance; document processes and liaise with vendors; order parts and participate in projects and continuous improvement.

Lead advanced security operations: escalate and resolve complex incidents, improve SIEM/EDR detection and automation, perform threat hunting and log analysis, mentor junior engineers, maintain runbooks, and support compliance and incident readiness exercises.

Support and maintain on-premises and cloud infrastructure (Azure, Microsoft 365, Windows Server). Monitor performance, troubleshoot incidents, manage user accounts and network settings (DNS, IP, routing), recommend upgrades, document standards, assist Level I engineers, and drive security and operational improvements.