Teams at Dyad

Manage post-sale customer success for enterprise insurance clients, including onboarding transitions, product adoption, risk mitigation, renewals, retention, expansion, reporting, and executive stakeholder engagement. Partner cross-functionally with Product, Technology, Support, Sales, and Account Management while representing customer needs in roadmap and product discussions. Use customer health metrics to drive measurable outcomes across NRR, GRR, churn, NPS, and adoption.